— Setting up an event in In2Event involves interconnected tasks and settings. When essential steps were left until the last minute, our Customer Success team spent valuable time resolving urgent issues
I worked closely with the team to define the requirements and readiness logic behind this dashboard. Alongside improved onboarding, it aims to flag events falling behind, surface overdue tasks, and help the team follow up early, with automation where useful. An overview of event readiness helps CS prioritise support and anticipate demand
This is an initial MVP that I plan to build with Claude without writing code myself. I’ll monitor how it performs and refine it with the team to reduce last-minute support pressure
